FAQ – Avatar Merch EU
Visiting from USA? Find better shipping rates in the North American store


How long will it take to receive my order after I place it?

During Covid - please allow extra time - for more info please read the shipping policy. Orders are usually shipped out from our fulfillment center twice per week. All orders are shipped via Postnord and most should take up to 5-10 days to arrive at their destination depending on which shipping service you picked. However, sometimes when shipping to countries far away (America, Asia, Africa, Australia.. everything non-Europe) allow the order another 10 days. 

Where will my order ship from?

Our European fulfillment center is based in Lindome, Sweden.

I want to return my shirt for a different size/style, what should I do?

If you need to exchange your order for a different size or style, please contact us via the contact form here. You will be responsible for shipping back the item you received. Once we receive your original item, we will pay to ship you your new item.

Something in my order was wrong or something arrived damaged, what should I do?

If a mistake was made on your order, please contact us via the contact form here. Whether you received the incorrect item, or one of your items was damaged or defective, we'll cover the cost of making sure you get what you ordered. We're dedicated to making sure your Avatar shopping experience is a pleasant one.

Will you have the same items if I come out to an Avatar show in my area?

While, naturally, there will be some overlap in selection between the online store and our merchandise on tour, we do our best to have a variety of online- and tour-exclusive merchandise to keep things fresh!

I already own everything you have available in the store, when will there be new items?

We work to keep items revolving in and out of our online store every couple months.

Where can I learn more about the band?

Check out the band's official site for more information on upcoming shows, photos, and videos!

You don't have this item in my size, will it be available again?

Eventually, most shirts will sell out and not be printed again. Shirts listed for sale on the Last Chance page will likely not be reprinted, thus the sizing available is all that is left.